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Free Clinic Health Check
Clinic Health Check
Your Patients
1. Do you know approximately what percentage of your new patients return for another treatment within 12 months?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
2. Does every patient leave with a clear recommendation for their next treatment or review?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
3. Do you routinely rebook patients before they leave the clinic?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
4. Do you actively contact patients who haven’t returned within their expected treatment cycle?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
Consultation & Conversion
5. Do you track how many consultations convert into treatment?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
6. Does your consultation process look beyond the patient’s immediate request to identify other appropriate clinical needs or longer-term goals?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
7. Do your clinicians have a consistent approach to discussing treatment plans rather than individual one-off procedures?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
Your Treatment Portfolio
8. Have you reviewed your treatment menu within the last 12 months to identify which services are growing, declining or underperforming?
Yes
To Some Extent
Not Recently
No/Not Sure
9. Do you know which treatments generate your highest profit, rather than simply your highest revenue?
Yes, Clearly
Approximately
Not Really
No/Not Sure
10. Do your treatments naturally lead patients into complementary treatments or longer-term programmes?
Yes, Consistently
Sometimes
Rarely
No/Not Sure
11. Are there treatments or services your existing patients regularly ask for that you don’t currently provide?
Yes, Several
One or Two
Occasionally
No/Not Sure
Pricing and Profit
12. Do you know the true cost and approximate profit margin of each of your major treatments?
Yes, Clearly
Approximately
For Some Treatments
No/Not Sure
13. Have you reviewed your pricing against costs, market positioning and competitors within the last 12 months?
Yes, Thoroughly
To Some Extent
Not Recently
No/Not Sure
14. Do you offer carefully designed packages or treatment programmes rather than relying mainly on individual treatments?
Yes, Extensively
Some
Very few
No/Not Sure
15. Do you have a membership, maintenance programme or other recurring-revenue model?
Yes
Currently Developing One
Considering it
No
Existing Patient Database
16. Do you actively use your existing patient database to generate repeat business?
Yes, Consistently
Sometimes
Rarely
No
17. Do you segment patients according to previous treatments, interests or likely future treatment needs?
Yes, Consistently
Sometimes
Rarely
No
18. When introducing a new treatment, do you identify suitable patients within your existing database before spending heavily on acquiring new patients?
Yes, Consistently
Sometimes
Rarely
No
Your Growth Opportunities
19. What are the biggest challenges facing your clinic currently?
Not enough new patients
Poor patient retention
Low consultation-to-treatment conversion
Patients spending too little
Treatment menu needs updating
Pricing or profitability
Marketing
Team performance
Introducing new treatments successfully
Too dependent on discounts or promotions
Not enough recurring revenue
Unsure where to focus
Other
20. Which areas would you most like to grow over the next 12 months?
Injectables
Skin treatments
Regenerative medicine
Devices / energy-based treatments
Hair restoration
Weight management
Hormone / healthy-ageing services
IV therapy
Longevity medicine
Memberships / recurring revenue
Patient retention
Overall clinic profitability
Other
21. If you could improve ONE thing about your clinic over the next 90 days, what would it be?
22. Approximately how many clinicians or treatment providers work within your clinic?
1
2–3
4–6
7–10
More than 10
23. Approximately what is your clinic’s average monthly revenue?
Under £25,000 / equivalent
£25,000–£50,000
£50,001–£100,000
£100,001–£250,000
Over £250,000
Prefer not to say
Where Should We Send Your Results?
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Last name
Company name
Position
Email
Phone
Address
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